Frequently Asked Questions


Please find below the most frequently asked questions about electronic invoices and the platform on which these invoices are available.

ALDInvoice

ALDInvoice platform

How does ALDInvoice work?
What is an opt-in?
The link in my e-mail does not work
I cannot see my invoice when I click the link in the e-mail
Why is the first electronic invoice I receive a copy of my invoice?
How can I change my e-mail address?
I do not agree with the content of my invoice. What should I do?
How does the ALDInvoice platform work?
What is my userID?
How can I recover my userID?
What is my password?
How can I choose my password?
How can I recover my password?
For how long can I consult my documents on the ALDInvoice platform?

ALDInvoice

How does ALDInvoice work?

When a new electronic invoice becomes available, you receive an e-mail. By clicking the link in the e-mail, you can display your invoice in PDF format on a webpage.
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What is an opt-in?

An opt-in is an express agreement between you and ALD Automotive indicating that you are willing to receive electronic invoices instead of paper invoices. Paper invoices will therefore no longer be sent.
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The link in my e-mail does not work

If the link does not work, please copy the link and paste it into your internet browser. If the e-mail is older than 18 months, the link will no longer work.
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I cannot see my invoice when I click the link in the e-mail

1) For reasons of confidentiality and security, if an e-mail is older than 18 months, the link in the message will no longer work.
2) Please check whether you have Acrobat Reader installed on your computer. If not, you can download Acrobat Reader free of charge on: http://www.adobe.com/nl/products/reader/
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Why is the first electronic invoice I receive a copy of my invoice?

The first electronic invoice you see immediately after you have accepted electronic invoicing is a copy of the invoice. The legal invoice will have been sent on paper. All subsequent electronic invoices you receive via e-mail will no longer bear the word ‘duplicate’.
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How can I change my e-mail address?

To change your e-mail address, please get in touch with your contact person at ALD Automotive.
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I do not agree with the content of my invoice. What should I do?

If you do not agree with the content of your invoice (such as the amount or the address), please get in touch with your contact person at ALD Automotive or send a message to customercare@aldautomotive.com.
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ALDInvoice platform

How does the ALDInvoice platform work?

The ALDInvoice platform is a portal accessible via internet. Using a secure login you can access all your invoices. When a new electronic invoice becomes available, a new line will automatically appear in the ALDInvoice platform. By clicking the PDF image in the right column, you can see your invoice. The invoice data and fiscal data are also available as a csv file.
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What is my userID?

Your userID is your customer number. You can find your customer number on your invoice and in the subject line of the e-mail message.
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How can I recover my userID?

If you cannot immediately find your customer number, you can ask for it to be sent by e-mail. Click on the link ‘UserID forgotten’ and enter your e-mail address.
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What is my password?

You can choose your password yourself. Your password must contain at least 8 characters with at least 1 digit, 1 capital letter and 1 small letter. You have 5 attempts to enter the correct password, afterwards you will be locked for 30 minutes. If you have forgotten your password, click on the link ' Password forgotten'.
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How can I choose my password?

If you do not have a password or if you have forgotten it, click on the link ‘I am a new user’ and enter your customer number (userID). An e-mail will be sent to the e-mail address linked to the customer number. If you do not receive the e-mail within an hour, please get in touch with your contact person at ALD Automotive.
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How can I recover my password?

You chose your password the first time you used the ALDInvoice platform. If you have forgotten your password, click on the link ‘Password forgotten’ and then enter your userID. An e-mail will be sent so that you can choose your password.
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For how long can I consult my documents on the ALDInvoice platform?

You can consult your electronic invoices on the ALDInvoice platform for 18 months. Invoices dating back more than 18 months are deleted.