Frequently Asked Questions

UPmail	UPpresentment
How does UPmail work? What is an opt-in? The link in my e-mail does not work I cannot see my invoice after click in the link in the e-mail Why is the first invoice I receive via UPmail a copy of my invoice? How can I change my e-mail address? What do I have to do to receive electronic invoices via UPmail? I do not agree with the content of my invoice. What do I have to do?	Download the manual (pdf format) How does UPpresentment work? Is UPpresentment free of charge? What is my username? How can I recover my username? What is my password? How can I choose my password? How can I recover my password? For how long can I consult my documents in UPpresentment?

UPmail

How does UPmail work?

Upon availability of a new electronic invoice, you receive an e-mail. After clicking the link in the e-mail your invoice is displayed in PDF format on a webpage.
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What is an opt-in?

An opt-in is an explicit agreement to receive electronic invoices instead of paper invoices.
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The link in my e-mail does not work

If the link does not work, please copy and paste the link in your internet browser. If the e-mail is older than 18 months, the link does not work anymore.
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I cannot see my invoice after clicking the link in the e-mail

Please check if you have acrobat reader installed on your computer. If not, you can download acrobat reader free of charge on: http://www.adobe.com/nl/products/reader/
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Why is the first invoice I receive via UPmail a copy of my invoice?

(only applicable in case of opt-in management by UP) The first electronic you see immediately after you accepted electronic invoicing is a copy of the invoice. The legal invoice was still send on paper. All new electronic invoices you receive via e-mail will not contain the copy layer anymore.
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How can I change my e-mail address?

To change your e-mail address, please send an e-mail to einvoice@sender.be
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What do I have to do to receive electronic invoices via e-mail?

Please contact [supplier] on einvoice@supplier.com if you want to receive electronic invoices via UPmail.
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I do not agree with the content of my invoice. What do I have to do?

If you do not agree with the content of your invoice (like the amount or the address) please contact [supplier] on einvoice@supplier.com.

UPpresentment

How does UPpresentment work?

Upon availability of a new electronic invoice, a new line will automatically appear in the UPpresentment portal. By clicking the PDF image, you can see your invoice. You also receive an e-mail with a direct link to the invoice.
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Is UPpresentment free of charge?

Yes, as an end-user the use of the UPpresentment portal is free of charge.
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What is my username?

Your username is your customer number, with all numbers and letters subsequent without space in between (e.g. if your customer number is ABC-123, your username is ABC123). You can find your customer number typically on your invoice.
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How can I recover my username?

If you cannot immediately find your customer number, you can request to send your customer number by e-mail. Click the link ‘forgot username’ and enter your e-mail address.
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What is my password?

You can choose your password yourself.
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How can I choose my password?

To choose your password, click the link ‘I am a new user’. Enter your customer number as your username. An e-mail will be sent to choose your password.
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How can I recover my password?

You have chosen your password the first time you used UPpresentment. If you forgot your password, click the link ‘I forgot my password’. Next enter your username. An e-mail will be sent to choose your password.
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For how long can I consult my documents in UPpresentment?

You can consult your electronic documents during 18 months in UPpresentment. Documents older than 18 months are deleted.