Frequently Asked Questions

UPmail	BCD Travel Online
How does UPmail work? What is an opt-in? The link in my e-mail does not work I cannot see my invoice after click in the link in the e-mail How can I change my e-mail address? What do I have to do to receive electronic invoices via UPmail?	How does BCD Travel Online work? Is BCD Travel Online free of charge? What is my username? How can I recover my username? What is my password? How can I choose my password? How can I recover my password? For how long can I consult my documents in BCD Travel Online?

UPmail

How does UPmail work?

Upon availability of a new electronic invoice, as administrator user you receive an e-mail. After clicking the link in the e-mail your invoice is displayed in PDF format on a webpage.
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What is an opt-in?

An opt-in is an explicit agreement to receive electronic invoices instead of paper invoices.
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The link in my e-mail does not work

If the link does not work, please copy and paste the link in your internet browser. If the e-mail is older than 18 months, the link does not work anymore.
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I cannot see my invoice after clicking the link in the e-mail

Please check if you have acrobat reader installed on your computer. If not, you can download acrobat reader free of charge on: http://www.adobe.com/nl/products/reader/.
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How can I change my e-mail address?

To change your e-mail address, please send an e-mail to [email BCD]
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What do I have to do to receive electronic invoices via e-mail?

Please contact BCD on [email BCD] if you want to receive electronic invoices via UPmail.
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I do not agree with the content of my invoice. What do I have to do?

If you do not agree with the content of your invoice (like the amount or the address) please contact BCD on [email BCD].

BCD Travel Online

How does BCD Travel Online work?

Upon availability of a new electronic invoice you receive as an administrator an e-mail with a link to the invoice. This invoice is automatically available in BCD Travel Online. To access the portal you only have to create a password.
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Is BCD Travel Online free of charge?

Yes, as an end-user the use of the BCD Travel Online portal is free of charge.
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What is my username?

As administrator your username is your customer number, with all numbers and letters subsequent without space in between (e.g. if your customer number is ABC-123, your username is ABC123). You can find your customer number typically on your invoice.
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