Frequently Asked Questions
UPpresentment
What is an opt-in?
The link in my e-mail does not work
I cannot see my pay slip after click in the link in the e-mail
What do I have to do to receive electronic pay slips via UPmail?
I do not agree with the content of my pay slip. What do I have to do?
How does UPpresentment work?
Is UPpresentment free of charge?
What is my username?
How can I recover my username?
What is my password?
How can I choose my password?
How can I recover my password?
For how long can I consult my documents in UPpresentment?
UPpresentment
An opt-in is an explicit agreement to receive electronic pay slips instead of paper pay slips.
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If the link does not work, please copy and paste the link in your internet browser.
If the e-mail is older than 18 months, the link does not work anymore.
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Please check if you have acrobat reader installed on your computer. If not, you can download acrobat reader free of charge on:
http://www.adobe.com/nl/products/reader/
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G4S does not send the payslips with an email. Instead you can consult them at the Presentment Portal.
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If you do not agree with the content of your pay slip (like the amount or the address) please contact G4S on my.g4s.helpdesk@be.g4s.com.
Upon availability of a new electronic pay slip, a new line will automatically appear in the UPpresentment portal. By clicking the PDF image, you can see your pay slip. You also receive an e-mail with a direct link to the pay slip.
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Yes, as an end-user the use of the UPpresentment portal is free of charge.
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Your username is your national register number, with all numbers subsequent without space in between (e.g. if your national register number is 88.04.04-453.656, your username is 880404453656). You can find your national register number typically on your pay slip.
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If you cannot immediately find your national register number, you can request to send your national register number by e-mail. Click the link ‘forgot username’ and enter your e-mail address.
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You can choose your password yourself.
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To choose your password, click the link ‘I am a new user’. Enter your national register number as your username. An e-mail will be sent to choose your password.
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You have chosen your password the first time you used UPpresentment. If you forgot your password, click the link ‘I forgot my password’. Next enter your username. An e-mail will be sent to choose your password.
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You can consult your electronic documents during 18 months in UPpresentment. Documents older than 18 months are not accessible anymore.
