Frequently Asked Questions

UPpresentment

What is an opt-in?
The link in my e-mail does not work
I cannot see my pay slip after click in the link in the e-mail
What do I have to do to receive electronic pay slips via UPmail?
I do not agree with the content of my pay slip. What do I have to do?
How does UPpresentment work?
Is UPpresentment free of charge?
What is my username?
How can I recover my username?
What is my password?
How can I choose my password?
How can I recover my password?
For how long can I consult my documents in UPpresentment?

UPpresentment

What is an opt-in?

An opt-in is an explicit agreement to receive electronic pay slips instead of paper pay slips.
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The link in my e-mail does not work

If the link does not work, please copy and paste the link in your internet browser. If the e-mail is older than 18 months, the link does not work anymore.
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I cannot see my pay slip after clicking the link in the e-mail

Please check if you have acrobat reader installed on your computer. If not, you can download acrobat reader free of charge on: http://www.adobe.com/nl/products/reader/
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What do I have to do to receive electronic pay slips via e-mail?

G4S does not send the payslips with an email. Instead you can consult them at the Presentment Portal.
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I do not agree with the content of my pay slip. What do I have to do?

If you do not agree with the content of your pay slip (like the amount or the address) please contact G4S on my.g4s.helpdesk@be.g4s.com.

How does UPpresentment work?

Upon availability of a new electronic pay slip, a new line will automatically appear in the UPpresentment portal. By clicking the PDF image, you can see your pay slip. You also receive an e-mail with a direct link to the pay slip.
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Is UPpresentment free of charge?

Yes, as an end-user the use of the UPpresentment portal is free of charge.
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What is my username?

Your username is your national register number, with all numbers subsequent without space in between (e.g. if your national register number is 88.04.04-453.656, your username is 880404453656). You can find your national register number typically on your pay slip.
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How can I recover my username?

If you cannot immediately find your national register number, you can request to send your national register number by e-mail. Click the link ‘forgot username’ and enter your e-mail address.
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What is my password?

You can choose your password yourself.
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How can I choose my password?

To choose your password, click the link ‘I am a new user’. Enter your national register number as your username. An e-mail will be sent to choose your password.
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How can I recover my password?

You have chosen your password the first time you used UPpresentment. If you forgot your password, click the link ‘I forgot my password’. Next enter your username. An e-mail will be sent to choose your password.
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For how long can I consult my documents in UPpresentment?

You can consult your electronic documents during 18 months in UPpresentment. Documents older than 18 months are not accessible anymore.